FAQ
At Klauss, we value your experience and want to make sure you have all the information you need. We know that when exploring our range of products and services, it's natural for questions to arise. To make your visit as smooth and satisfying as possible, we've compiled the most common questions our customers often have here.
If you can't find the answer you need, please feel free to contact our customer service team. We're here to help you make informed decisions and ensure that your experience with us is exceptional.
HOW DO I CHOOSE THE RIGHT SIZE OF SPORTSWEAR?
Choosing the right size for your activewear is essential for your comfort and confidence during your physical activities. In our store, each product page features a size guide. Here you will find detailed instructions on how to take accurate measurements, which usually include bust, waist, hip, and length. With your measurements in hand, consult the size chart provided in the guide. This chart will tell you which size best fits your measurements. Also consider specific recommendations for certain garments, such as sports bras.
WHAT ARE THE MOST SUITABLE MATERIALS FOR SPORTSWEAR?
Sportswear requires materials suited for comfort and performance. Polyamide and polyester offer durability and moisture wicking, while elastane provides stretch. Quick-drying and compression fabrics are helpful, and sustainability gains relevance with recycled materials.
DO YOU HAVE RECOMMENDATIONS FOR WASHING AND CARE OF SPORTSWEAR?
1. Wash sportswear in cold water to preserve the fibers and prevent deformation.
2. Avoid using fabric softeners, as they can affect the absorption and breathability capacity.
3. Air dry or dry at low temperature to prevent damage from excessive heat.
4. Turn garments inside out to protect technical surfaces and maintain vibrant colors.
DO YOU HAVE A WARRANTY POLICY FOR YOUR PRODUCTS?
Yes, at Klauss we have a strong warranty policy for our products. We guarantee the quality and durability of our sportswear. If you experience any manufacturing issues or defects, we offer replacement or refund within a specific period. For more details about our warranty policy and how to proceed, we invite you to check out our “Warranty & Returns” section on our website or contact our customer service team. Your satisfaction is our priority.
CAN I RETURN OR EXCHANGE AN ITEM IF IT DOESN'T FIT ME?
Of course! At Klauss, we understand the importance of you feeling comfortable with your purchases. If an item doesn't fit you as expected, we offer a simple return or exchange process. Just follow the instructions in our "Returns and Exchanges" section on our website. Typically, you will have a set time frame to return or exchange from the date you receive the product. Our customer service team is here to help you through the entire process and make sure you find the best solution for your satisfaction. Your comfort is our priority!
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Your order will arrive at your home within 24-48 hours.
DO YOU OFFER INTERNATIONAL SHIPPING?
At Klauss we only ship to Spain (except the Canary Islands, Ceuta and Melilla).
WHAT PAYMENT OPTIONS ARE AVAILABLE?
We have a secure payment system via credit/debit card and Paypal.
