Refund policy

You have 30 days from the date of receiving your package to request an exchange or return.
Exchanges and returns are FREE OF CHARGE.
Items must be returned in their original condition, unused, and with all tags attached.
To request an exchange or return, please send an email to hola@klauss.es, stating the reason and providing your details (address and phone number) where the package should be collected. Once the garment has arrived in perfect condition, we will process the refund using the same payment method used for the purchase.
If the returned items do not meet the required conditions, we will contact you to arrange the return of the product and cancel the refund.

RETURNS

You have 30 days from the date of receiving your package to request an exchange or return.
Exchanges and returns are FREE OF CHARGE.
Items must be returned in their original condition, unused, and with all tags attached.
To request an exchange or return, please send an email to hola@klauss.es, stating the reason and providing your details (address and phone number) where the package should be collected. Once the garment has arrived in perfect condition, we will process the refund using the same payment method used for the purchase.
If the returned items do not meet the required conditions, we will contact you to arrange the return of the product and cancel the refund.

RETURNS

In the event of a return, you must write to hola@klauss.es indicating your order number, as well as your contact details. Do not forget to include a phone number so that we can get in touch with you.
If you have purchased more than one product, you must indicate the item you wish to return.
Once the merchandise has been received at our warehouse and its condition has been verified, we will proceed with the refund using the same payment method used for the purchase.

EXCHANGES

In the event of an exchange, you must write to hola@klauss.es indicating your order number, as well as your contact details. Do not forget to include a phone number so that we can get in touch with you.
If you have purchased more than one product, you must indicate the item you wish to exchange.
Once the merchandise has been received at our warehouse and its condition has been verified, we will proceed to send you the new garment at no additional cost.

International orders may be subject to customs duties or import taxes determined by the destination country.

These charges are the responsibility of the customer.